Emergencies are community events often without clearly delineated jurisdictional
boundaries. Quickly and securely collaborating among jurisdictions is paramount
to saving lives and protecting the health and safety of the public, responders, and
recovery workers. NC4’s Situational Response solution, E Team, helps organizations
meet Homeland Security requirements by enabling government entities to work
seamlessly across agencies at all levels to prepare for, prevent, respond to and
recover from incidents.
E Team gives organizations a platform from which they can enhance their
ability to respond to and recover from incidents and events occurring within their
jurisdiction by providing a common operating picture and resource management
through a single collaboration platform. And, when incidents require cross-jurisdictional
collaboration, E Team is the only incident management system with
true built-in data sharing.
E Team is the leading commercial off-the-shelf (COTS) incident management
solution with proven interoperability and real world experience to enable
communication and collaboration among jurisdictions in preparing for and
responding to emergencies. E Team has been successfully used for events such as:
- Hurricanes
- Floods
- Blackouts
- Firestorms
- TOPOFF exercises
- U.S. Presidential Inauguration
- Olympics
- Super Bowls
Texas state and local government agencies can purchase E Team through the Texas Department of Information Resources Program. For additional information, click here.
Topics:
Introduction
A Common Operating Picture
Visualization Reporting
Meeting Operational Needs
Introduction
Built by experienced emergency management professionals for emergency managers, E Team is used by small cities, large municipalities and Federal Agencies in
various settings, including emergency operation centers, fusion centers, intelligence
gathering and threat assessment, public health, planned event management, and
training and exercises.
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A Common Operating Picture
The E Team solution delivers a complete set of web-based incident management
tools that are easy-to-use and bring efficiency to managing an emergency. From its
intuitive user-friendly interface, to the ability to drill down to real-time information, E Team equips organizations with the information management tools necessary to
protect and restore critical infrastructure and key resources. E Team brings
organizations a common operational picture, based on real-time, historical and GIS
mapping data, with powerful information management and reporting capabilities to
enhance situational awareness for rapid decision making.
The E Team Live automation engine further enhances the common operating picture by enabling users to gather information from any accessible website, such as a direct feed on current weather conditions from NOAA’s Website; school closures from the local school districts; power outages from electric companies; and road closures from transportation organizations. This information is directly imported into E Team and updated as the websites enter new information.
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Visualization Reporting
E Team’s reporting capabilities endow emergency management decision makers
with the key performance indicators needed to enhance situational awareness and
measure progress towards their goal of securing life and protecting property.
Through a variety of interactive report views, the E Team Analysis and Reporting
Engine (ARE) highlights key performance indicators, improving your ability to
analyze information and make informed decisions during an incident as well as for
after action reviews. While ARE supports visual reporting on all the data within the E Team system, there are four dashboards included as part of the standard implementation: incident summaries, hospital, assets, and resource requests. Moreover, other solutions use only text-based data for report
generation yielding unimpressive visual reports, ARE uses the rich data contained within the E Team system for visually compelling reports.
An important layer of visual enhancement has been integrated into E Team with External Situational Awareness (ESA) Incident Monitor (EIM). EIM is a virtual watch command center that provides situational awareness of all-hazards incidents worldwide that may affect government or business operations. EIM is ideal for agencies that want to keep abreast of events at the local and global level. EIM presents a real-time view of all active incidents worldwide via NC4’s ESA Global Map. E Team users can click on any incident to access its exact location and detailed incident information. The EIM function, in tandem with E Team, affords even the smallest agency the ability to track potential threats to ensure citizens’ safety and protect property.
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Meeting Operational Needs
NC4 offers the E Team application in a Standard and Enterprise version to support various operational needs. Each version provides sophisticated incident management functionality, allowing users to share a common operational picture in the form of standardized summaries, reports, requests, notifications, directives, annotated maps and a resource tracking utility.
E Team Standard provides a common operating picture and resource
management through a single collaboration platform for small to medium
organizations.
E Team Standard includes:
- Incident and Emergency Event reporting
- Resources and Critical Assets management
- Infrastructure status reporting on hospitals and shelters
- Agency Situation reporting for high-level overview of disaster’s impact
- Duty logs for recording all significant activities and actions taken during a shift
- Planned Events and Activities reporting
- Call Center tracking
- Vendor tracking
- Critical infrastructure tracking of hospitals, shelters, roads, transit, and utilities
- Jurisdiction Situation reporting for high-level overview of available information
- Action Planning for managing objectives or missions
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E Team Enterprise is a comprehensive solution for large organizations with
multi-discipline operations that require regional interoperability during area-wide
crisis.
E Team Enterprise includes the E Team Standard modules plus:
- Case Management to support disaster recovery efforts
- Damage Assessment for determining location, nature, and severity of damage
- Hazmat Tier II reporting of detailed data on facilities that house Tier II chemicals
- Public Information reporting for coordinating the release of information
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From Charlotte-Mecklenburg to the Charlotte UASI Region – Emergency Management without Borders
As a diverse, widespread area spanning both county and state lines, the Charlotte UASI Region needed a regional solution that would allow all counties in the area to communicate during an emergency, as well as document information for Federal reimbursement. To consolidate and manage resources effectively, the UASI also wanted a system that would enhance mutual aid – allowing partner counties to call on shared major emergency response groups to avoid the potential for duplicate operations.
Following the success Charlotte-Mecklenburg experienced using E Team to assist with its effort to shelter Katrina victims, the Charlotte UASI Region decided to implement E Team throughout the region.
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British Columbia Ministry of Health Services – Collaborative Information Sharing for Improved Emergency Management
British Columbia Ministry of Health Services (BCMoHS) manages the health affairs of approximately 4.1 million citizens spread across an area roughly equal to the combined square footage of California, Oregon and Nevada. The majority of all direct health services are not delivered by the ministry itself, but through partnerships with Health Authorities, physicians and health professionals. The Health Authorities represent five geographic regions throughout British Columbia, each of which is responsible for the provision of health services within its specific area.
BCMoHS leverages E Team as a central information/communication repository that allows easy access to a daily log of incidents and connects the ministry with its health system partners throughout the province.
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Missouri Department of Public Safety – Achieving Communication and Coordinated Response Statewide
Because Missouri can experience natural disasters each year including tornados, ice storms, winter storms, and floods – Missouri Department of Public Safety (DPS) is acutely aware of the importance of ensuring coordinated, multi-agency response throughout the state. This cognizance prompted Missouri DPS to create the Missouri Emergency Response Information System (MERIS) project, which aims to improve the existing methods for responding to and managing emergencies statewide. A central initiative of the MERIS project was to implement technology that would provide a more efficient method of garnering incident information, managing crises, and communicating with other jurisdictions, divisions, and agencies involved in the response and recovery efforts during a disaster.
After deploying E Team, Missouri saw a significant improvement in communication between local- and state-level emergency managers, resulting in a more efficient recovery process than in previous disasters. “The tools allow MERIS project participants and agencies statewide to work more efficiently, and in a coordinated manner, improving the quality of the response – and importantly the time between the initial event and the response.”
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St. Louis County: Counting on E Team for Emergency Management
St. Louis County, home to more than 1 million people, is the most populated county in Missouri. The area is unique – in addition to a large county government, it encompasses 90 municipalities, 60 fulltime police departments, as well as 43 fire departments/districts and several private ambulance companies. Due to the varied government entities and organizations, public safety and first response coordination in St. Louis County is complex.
“What we liked about E Team is that we can configure the system the way that we need to for our everyday use while keeping the information internal to the OEM,” Smiley said. “At the same time, when necessary, we can share vital incident information easily and immediately with our regional partners.”
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Michigan State Police Leverage E Team for Statewide Emergency Management
Michigan State Police Emergency Management and Homeland Security Division got its first chance to test E Team’s capabilities during one of the largest blackouts in U.S. history – the Northeast Blackout of 2003. Users were up and running quickly, and the effects were noticeable. The state spent less money than it had in prior emergencies because key personnel communicated more easily, tracked resource requests more efficiently, and, as a result, restored services to the public more quickly.
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Historic Portland, Maine Combines Comprehensive Situational Awareness and
Emergency Management Tools in a Post-9/11 World
The largest metropolitan area in the state of Maine, the City of Portland hosts more than 3.5 million tourists each year, and Portland’s Office of Emergency Management is responsible for the safety and well-being of each and every person that lives in, works in, or visits the area. Portland implemented NC4’s E Team crisis management software and External Situational Awareness (ESA) solution for providing the common operational picture and real-time incident overview the city requires.
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From Response to Recovery: Dallas UASI Standardizes on E Team
The Dallas UASI is comprised of nine counties and 150 jurisdictions – covering a geographic footprint that is home to approximately 5.2 million Texans. By standardizing on E Team and providing a common platform for communication, the area’s call volume decreased by 50 percent during disaster situations. Emergency response professionals can now access the status of resources around Texas in real-time, instantaneously sort and prioritize critical data, and leverage a common framework for information sharing.
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New Jersey Office of Emergency Management: Order in the Midst of Chaos
The state emergency management team in New Jersey had tried incident management systems before, including one they put together themselves. But none of the systems gave them what they needed. Either the systems did not provide the collaborative utility to share information effectively, or there was no structure to where the information was stored.
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Florida Task Force: Partners in Preparedness
In Florida, a partnership of city and county emergency management agencies, and NC4, the provider of the incident management system E Team, have successfully transformed the region's capabilities in preparing for, responding to, and recovering from emergencies and disasters.
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Michigan Department of State Police: Super Bowl XL
One of the primary means of communication between federal, state, local and Canadian agencies during the 2006 NFL Super Bowl was E Team.
E Team is a web-based Critical Incident Management System (CIMS) that has been designated as the state of Michigan’s preferred information management tool.
Since E Team is a web-based application, users can access the system regardless of their location and share information with others. E Team enables the state to
easily share disaster response and recovery information in real time with affected local response organizations, federal agencies, neighboring states, the province of Ontario, or appropriate non-governmental response and recovery organizations such as the American Red Cross.
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The E Team solution delivers excellent benefits:
- Unmatched deployment and performance history in real-world activations
- Structured to fully support operations along the organizational functions and roles defined by the government standard National Incident Management System (NIMS)
- Multi-agency, multi-group data sharing and collaboration based on industry standards
- Instantaneous sorting and prioritization of critical report data for rapid analysis and common operational situational awareness
- At-a-glance dashboard views of key indicators necessary to manage an incident
- Commercial off-the-shelf functionality packaged for ease-of-use
- Rapid deployment and scalability during emergencies
- Dynamic GIS mapping with color-coded icons
- Numerous training options to fit your specific needs
- Effective training and preparedness tool
